Shipping & Returns Policy

Shipping

All orders are shipped from Los Angeles, CA. Generally orders shipped within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

Preorder

* Pre-Orders / Made To Order products are not eligible for cancellation or refunds.

International Orders

All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase. Orders returned to the US from International Couriers will incur a 15% restocking fee unless otherwise discussed.

Returns

Domestic orders can be returned for free within 15 days of the order being received. International orders will incur a fee for processing. 
All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 15 days of delivery. You can contact info@hyperaesthetics.com to initiate your return.

Exchanges

Orders can be exchanged within 15 days of the order being placed. 
In certain situations, we may be able to exchange damaged or mislabeled items for the proper item or size for free within 15 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order. You can contact info@hyperaesthetics.com to initiate your return.